CriticalOps Cloud
Hosted operating plane
Identity, private access, monitoring, dashboards, CALS, evidence, APIs, backup and multi-site operations delivered as a hosted plane — the operating contract, run for you.
- Delivery
- Hosted managed plane
- Access
- Private, SSO, role-scoped
- Scope
- Multi-site operations
- Resilience
- Non-blocking to sites
Outcomes
What this plane guarantees when it is in place.
Contract, run for you
The full operating contract is delivered as a hosted, managed plane with private access.
Multi-site by default
Federated monitoring, dashboards, CALS and evidence across every site and region.
Sites never depend on it
Local NX sites keep operating autonomously if the hosted plane is disrupted.
Hosted services
Identity & access
Centralized identity, SSO and private access with role-scoped authority across the estate.
Monitoring & dashboards
Federated monitoring and portfolio dashboards over every site and domain.
CALS orchestration
Hosted Coordinated Alert Lifecycle Services driving events to verified closure.
Evidence & assurance
Aggregated, continuous evidence and assurance reporting across the portfolio.
Governed APIs
Hosted, authority-scoped APIs and streams for integration and analytics.
Backup & continuity
Managed backup and continuity for configuration, data and evidence.
Capabilities
Identity & access
Centralized identity, SSO and private access with role-scoped authority across the estate.
Monitoring & dashboards
Federated monitoring and portfolio dashboards over every site and domain.
CALS orchestration
Hosted Coordinated Alert Lifecycle Services driving events to verified closure.
Evidence & assurance
Aggregated, continuous evidence and assurance reporting across the portfolio.
Governed APIs
Hosted, authority-scoped APIs and streams for integration and analytics.
Backup & continuity
Managed backup and continuity for configuration, data and evidence.
Operating contract
How this plane upholds the shared platform contract.
Contract guarantees
- Identity and authority are consistent and centrally governed across the hosted plane.
- Private access replaces public exposure for every operating surface.
- The hosted plane is non-blocking: local sites operate autonomously during disruption.
- Configuration, data and evidence remain exportable to the customer at all times.
Service profile
| Service | Delivery | Access | Resilience |
|---|---|---|---|
| Identity & SSO | Hosted | Private, role-scoped | Cached at site |
| Monitoring | Hosted federation | Private | Local NX continues |
| CALS | Hosted orchestration | Private | Local lifecycle continues |
| Evidence | Hosted aggregation | Private | Local capture continues |
| APIs / streams | Hosted | Authority-scoped | Local endpoints available |
Scope & boundaries
What this plane is — and deliberately is not — responsible for.
- CriticalOps Cloud hosts and federates; the authoritative site record and local operation remain at each NX.
- A hosted-plane disruption degrades portfolio visibility, never individual site operation.
- Private access and residency are configured to the customer's governance requirements.
Technical FAQs
Frequently asked questions
Explore the family
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Bring CriticalOps Cloud into your reference architecture
We map this plane to your sites, existing systems and assurance obligations, then agree a delivery path.