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Managed service

CriticalOps Managed Operations

Hand day-to-day operations to an accountable team.

Our 24/7 NOC, SOC and service-desk teams operate your estate on PrecisionDCOS under a defined operating contract — with explicit authority, response cadence and evidence for every action.

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Operations as an accountable service

CriticalOps runs the operating layer so your team can focus on the mission — with closure proven, not assumed.

01

Detect

monitored signal

02

Triage

NOC / SOC

03

Coordinate

vendors + change

04

Act

remote / field

05

Verify

confirmed closure

06

Report

linked evidence

Every managed incident follows the same path from monitored signal to verified, evidenced closure.

Authority model

You choose how much we run. Every tier names who monitors, who decides and who acts — with explicit exclusions.

Customer-Led

PrecisionX monitors and advises; the customer operates and decides.

  • Monitor
  • Notify
  • Advise
  • Templates and SME support
  • Targeted reinforcement

Co-Managed

Shared workflows with defined customer approvals.

  • Shared workflows
  • PrecisionX coordinates incidents and vendors
  • Customer retains defined approvals
  • Joint reporting and improvement cadence

Fully Managed

PrecisionX owns the agreed operating layer with explicit exclusions.

  • PrecisionX owns the agreed operating layer
  • Defined response and change cadence
  • Delegated authority with explicit exclusions
  • Embedded, scheduled or contracted field coverage
  • Documented evidence and governance

Safety stays autonomous

Regardless of tier, protection, gas, shutdown and life-safety functions remain local and independent. CriticalOps coordinates within engineered boundaries and never overrides protective controls.

Service catalog

A modular catalog of operating functions. Engagements are composed from what your estate actually needs.

24/7 NOC
SOC and physical-security monitoring
Service desk
Facility operations coordination
Managed network
Managed connectivity
Independent OOB
DCIM and capacity
CMMS and maintenance
Vendor and OEM management
Carrier management
RMA and spares
Remote hands
Embedded / scheduled / on-call field services
Security operations
Compliance evidence operations
Customer reporting
Data operations
Reliability engineering
Lifecycle planning

Operating lifecycle

The full lifecycle we manage — from incident and change to spares, readiness and governance cadence.

IncidentChangeProblemPreventive / predictive / corrective maintenanceVendor managementRMASparesReceiving / logisticsOperational readinessBusiness continuityGovernance cadenceService reporting

Evidence and governance

Every managed action produces linked, exportable evidence and feeds a recurring governance cadence with your team.

Proven closure, not just activity

CriticalOps closes incidents against verified conditions and links the evidence — telemetry, actions, approvals and outcomes — to each record. Service reporting and governance reviews keep the operating contract accountable and continuously improving.

Design your operating contract

Tell us your estate, your team's capacity and your risk tolerance. We return an authority model, service scope and SLAs.

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